Select Open Support Portal from the Support menu to access the StarQuest Support Portal, where you can submit questions, open and review tickets, or have an online chat with a support engineer.
To send logs to StarQuest support, choose a database and then select Send Logs to StarQuest from the Support menu:
The following dialog will appear:
You can choose whether to send logs for the selected agent only or for all agents. You can also save the logs to a local ZIP file for transmission to StarQuest through alternate means such as an email enclosure.
In most cases, the default settings are sufficient. However, if you wish to use a different FTP server or modify the credentials used for FTP, deselect the Default checkbox and enter the desired values:
